About Us

Elle Belle is a retail and wholesale business located in the heart of the garment district, near Macy's. We provide one on one customer service and satisfaction to all our customers.

*** Note: All orders are placed on the phone. ***

Return Policy

We are a specialty retail store and rarely take returns in our physical store as is the policy of most stores like ours. This extends to our internet customers as well. Here is why we have a strict return policy:

1) As for special orders, our manufacturers do not accept our returns on items unless they are damaged, defective, or incorrectly delivered (i.e.: incorrect item is delivered, delivered past wear date, delivered to address other than provided at time of order, etc.). Therefore, we may only accept returns or exchanges from our customers under the same conditions.

2) Due to limited store space as a full-service specialty store we do not have the same capacity that our manufacturers and factories do to house dresses. Each season we buy stock for our store depending on how many gowns we think we can sell that given season. Any returned gowns would have to be added to our stock in our store. (Because dresses are ordered in specific styles, sizes and colors it is very rare that another customer will want the exact dress that you did, which means we would rarely be able to sell the dress.) This would then cause our store to be overstocked and force us to raise our prices to cover losses due to returns and exchanges.

3) Some customers would want to return their gown AFTER wearing it. No one would want to buy a gown that someone has already worn and we are unable to sell used merchandise.

Our return policy is very strict so that we may continue to offer you competitive prices on quality merchandise. It is your responsibility, when placing an order, to understand and abide by this policy.

Shipping Info

An average dress will cost about $15 to $20 per shipment. If your are ordering in bulk, thus increasing the weight of the shipment, the cost will be more. We will do our best to give you the lowest shipping rate (including insurance for the dress) when you place your order with us.

Contact Us

If you would like to ask any questions about our dresses or business, feel free to give us a call during our normal business hours. You can also email us at psbedi@elle-belle.com.